{"id":22,"date":"2017-12-13T06:57:24","date_gmt":"2017-12-13T14:57:24","guid":{"rendered":"http:\/\/local.amnwp.com\/?page_id=22"},"modified":"2021-01-30T11:18:06","modified_gmt":"2021-01-30T19:18:06","slug":"faq","status":"publish","type":"page","link":"https:\/\/amateurmusic.org\/info\/faq\/","title":{"rendered":"Listings FAQ"},"content":{"rendered":"\t\t
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Feedback helps us improve our FAQ page.\u00a0 If you have suggestions or questions please let us know via email<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tPlans and payment<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Can I use the AMN site for free?<\/strong><\/p>

Yes! Everyone is welcome to browse listings on the Amateur Music Network website. You may search for ensembles to join, look for events to attend such as workshops and concerts, and find classes to help improve your skills. You can also look for service providers such as piano tuners, arrangers, recording studios, production services, music stores, instrument repair — in short, all the support you need as an active musician.<\/p>

Who can create listings?<\/strong><\/p>

Only registered users may create listings.\u00a0FIND OUT MORE ABOUT PLANS<\/a>.<\/p>

What is registration?<\/strong><\/p>

When you sign up as a user on our site you will be sent an email to the address you used in registration. You will be asked to confirm your account — you cannot log in without completing this step.<\/p>

What is a FREE user?<\/strong><\/p>

Free users are automatically registered for the free\u00a0Connect<\/strong>\u00a0plan. As a\u00a0Connect<\/strong>\u00a0user you may create your personal profile and you have access to manage one Connect listing.<\/p>

When and why do I need a paid subscription?<\/strong><\/p>

If you wish to create any other type of listing (teacher, event, ensemble, class, or service) you must subscribe to a paid plan.<\/p>

Which plan is right for me?<\/strong><\/p>

The\u00a0Connect\u00a0<\/b>plan is ideal for an individual who wishes to simply connect with other musicians, and your Connect listing and personal profile will be visible to other users. The\u00a0Engage<\/b>\u00a0plan is also a single listing, but you may choose any type of listing: this is ideal for a music teacher or small organization who only needs one listing at a time. The\u00a0Inspire\u00a0<\/strong>plan is for organizations or users who wish to have more than one listing at a time, for instance, an ensemble that wants a listing to tell people about how to join, and additional listings to publicize auditions or upcoming events.<\/p>

How do I subscribe to a paid plan?<\/strong><\/p>

If you wish to subscribe to one of the paid plans, simply click the “Sign Up” button at the bottom of that plan description. You will be asked to provide registration information and you will be enrolled in the selected plan with a 30-day free trial. If you choose to upgrade from the free\u00a0Connect<\/strong>\u00a0plan, you\u00a0will receive a 30-day free trial for whatever paid plan you choose and you will not be required to pay until the end of that trial period. You may change plans during that trial period, but once you pay for your plan you will be subscribed for a full year at that plan level. A user will only get a free trial at the time of first registration on a paid plan.<\/p>

Can I get a refund for paid plans?<\/strong><\/p>

We do NOT offer refunds for unused plan time, so choose your plan carefully. If you wish to upgrade you will have to pay for the higher-level plan in full, so you may wish to wait until your current plan subscription expires to change plans.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Can I use the AMN site for free without registering?<\/strong><\/p>

Yes! Everyone is welcome to browse listings on the Amateur Music Network website. You may search for ensembles to join, look for events to attend such as workshops and concerts, and find classes to help improve your skills. You can also look for service providers such as piano tuners, arrangers, recording studios, production services, music stores, instrument repair — in short, all the support you need as an active musician.<\/p>

What is a free registered user?<\/strong><\/p>

All users who register are automatically subscribed and may use all the features of the\u00a0Connect<\/strong>\u00a0plan, including creating a personal profile and a single Connect listing. There is no cost to register for the\u00a0Connect<\/strong>\u00a0plan.<\/p>

Am I required to register as a free user?<\/strong><\/p>

No, but only registered users can contact other users or create listings.<\/p>

My email address has changed. How do I update the email address in my profile?<\/strong><\/p>

If you are changing the email address in your organization’s profile, simply make the change and submit. However, you cannot change the login email yourself – AMN must change it for you. Please make the request via email<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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I am putting my address in my profile. Can everyone see my address from my profile?<\/strong><\/p>

No. The address from your profile is never displayed. We collect it as part of registration in order to facilitate payment through our third-party payment system (Braintree Payments<\/a>, a PayPal company). When users click to view your profile, only the city is visible, not the entire address.<\/p>

I see you ask for my address in my listing. Can everyone see my address from my listing?<\/strong><\/p>

It depends.\u00a0For all listing types\u00a0except<\/strong>\u00a0Connect<\/strong>, if you add your address to the listing form, it will be map-able, and users will be able to find you. If you are listing an event this may be desired. If you do not want users to be able to find you, do not include the address when you create your listing. Only the region is required.<\/p>

For\u00a0Connect<\/strong>\u00a0listings, there is no mapping function. Therefore even if you include your address in the listing form, AMN will not display it or provide a link to the map.<\/p>

Is my email address view-able\u00a0to the public?<\/b><\/p>

AMN hides all email addresses by default. If you wish to display your personal email, go to “Manage Profile” and de-select the check box for “Hide Email in Public Profile.”<\/p>

Is my name view-able to the public?<\/b><\/p>

AMN shows your name by default. If you do not wish to display your name, go to “Manage Profile” and select the check box for “Hide name in Public Profile.”<\/p>

What if someone clicks the “Contact” link in my listing?<\/strong><\/p>

The “Contact the Owner” link generates an anonymous email that is sent to you by AMN. It will include the message from the user who wishes to contact you. You may choose to reply to this message.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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What is a trial coupon?<\/strong><\/p>

AMN offers a 30-day free trial to all new first-time users. While you are in the free trial period, you may use a trial extension coupon to add time to your trial. Please note you cannot use a subscription coupon to extend a free trial.<\/p>

What is a subscription coupon?<\/strong><\/p>

Subscription coupons provide discounts on the cost of a subscription. Please note you cannot use a trial coupon to obtain a subscription discount.<\/p>

How do I get a coupon?<\/strong><\/p>

Coupons are occasionally offered to users via our newsletter and other means. Please register, subscribe to our newsletter, and follow us on Facebook to be sure to see these offers.<\/p>

My coupon isn’t working – what’s wrong?<\/strong><\/p>

Coupons may only be used once by a user and cannot be re-used. Coupons are case sensitive, so be sure you are entering the coupon correctly.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Who can create listings?<\/strong><\/p>

Registered users may create listings on the AMN site.<\/p>

Who can view listings on the AMN site?<\/strong><\/p>

Any visitor to the AMN site can view listings. Only registered users can create and manage listings. See our\u00a0pricing page<\/a>\u00a0for more detail on plans.<\/p>

What types of listings can paid\u00a0subscribers create?<\/strong><\/p>

We offer six listing types: ensembles, classes, teachers, service providers, events and connections. Please consult our\u00a0listing guide<\/a>\u00a0for detailed descriptions of all listing types and for advice about how to create effective listings.<\/p>

Can I post my concerts?<\/strong><\/p>

Yes, we welcome concert listings.<\/p>

What is the self-assessment?<\/strong><\/p>

Our self-assessment tool is simply a way to let others know your own current ability, and help you match your playing with others. Your assessment may change from time to time, as you play more or less frequently, so feel free to come back and adjust it as you see fit.<\/p>

What if my genre isn\u2019t listed?<\/strong><\/p>

Use the genre(s) that best approximates your specific interest, and then use your description field to give more details. If there really is nothing that matches your music, please let us know.<\/p>

What if my geographic region isn\u2019t available?<\/strong><\/p>

If you are far from the SF Bay Area, choose the direction most appropriate for your location. Then, in your description, be specific about where you are.<\/p>

What if my instrument isn\u2019t listed?<\/strong><\/p>

As with genres, we have done our best to include all standard instruments. Please let us know if yours is missing so we can add it to the list.<\/p>

My address isn’t required for my listing. Should I include it?<\/strong><\/p>

If you wish the mapping functionality to work, include the address. If you wish to keep your address private, do not include it. Please note: address mapping does NOT work on\u00a0Connect<\/strong>\u00a0listings.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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What are the image limitations by plan type (paid subscriptions)?<\/strong><\/p>

Connect<\/b>\u00a0plan users may upload a profile image and an image for their single listing.\u00a0Engage<\/strong>\u00a0and\u00a0Inspire\u00a0<\/b>plan users may upload additional specific images for each listing and may also upload additional profile images to their Image Gallery. Other users will see these images when they access your profile page. See our\u00a0pricing page<\/a>\u00a0for details on images for each plan.<\/p>

Do you have guidelines for images?<\/strong><\/p>

Images uploaded to AMN may be up to 5MB in size. Accepted file types are .jpg and .png.<\/p>

Images are displayed in square boxes or circles until users click to view them: the image will be automatically cropped to display in this shape. However, all images may be viewed full size by clicking on them in the listing detail view or in the profile view.<\/p>

We recommend a pixel size of 960 x 540 or a ratio of 16:9.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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What is the difference between a personal profile and an organization profile?<\/strong><\/p>

The personal profile is about you as an individual. It will have your image if you choose to display one (otherwise it will display a generic image). It has a description field where you can tell other users about yourself.<\/p>

The organization profile is similar to the personal profile, but it is about your organization. Instead of a profile picture, it displays the organization\u2019s logo. It has a field for the organization\u2019s website address.<\/p>

Can all paid subscribers create an organization profile?<\/strong><\/p>

Yes. While users on the\u00a0Connect<\/strong>\u00a0plan have access to a personal profile only, users on the\u00a0Engage\u00a0<\/b>and\u00a0Inspire<\/strong>\u00a0plans may choose to use the organization profile to create listings on behalf of their organization.<\/p>

My email address has changed. How do I update the email address in my profile?<\/strong><\/p>

If you are changing the email address in your organization’s profile, simply make the change and submit. However, you cannot change the login email yourself – AMN must change it for you. Please make the request via email<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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How do I contact a teacher or another AMN user?<\/strong><\/p>

You must register as a user to use the AMN connection feature. As a registered FREE or PAID user you can contact a teacher or connect with other users, and use all the features of the site.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Amateur Music Network<\/strong> is all about people who love music, and we want to hear their stories! If you have an idea for a blog post, or wish to submit a short piece to the AMN blog, we would love a chance to share it.<\/p>

Send us an email<\/a> and describe your idea. We\u2019ll get back to you with our reply and, if we wish to publish your piece, a request for more information.<\/p>

Some basic guidelines:<\/p>